mg055 Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings set out below unless the context requires otherwise:

• "mg055" / "the Platform" / "we" / "us" / "our" — refers to mg055 and its internationally licensed operating entity that owns and operates the website at https://mg055.app and all associated services.
• "Player" / "you" / "your" — refers to any individual who accesses, registers on, or uses the mg055 platform in any capacity.
• "Account" — means the personal account created by a Player upon successful registration on the mg055 platform.
• "Balance" — means the total of real-money funds held in a Player's Account at any given time, excluding any bonus funds that remain subject to wagering requirements.
• "Bonus Funds" — means any promotional credit, free spins value, or incentive amount credited to a Player's Account that is subject to wagering requirements before withdrawal is permitted.
• "Wagering Requirement" — means the number of times a Bonus amount (or, where specified, the sum of Bonus plus Deposit) must be staked on eligible games before the resulting winnings may be withdrawn as real money.
• "KYC" — Know Your Customer; the identity and document verification process that mg055 is required to carry out on Players prior to processing withdrawals or at any point deemed necessary by the Platform.
• "IDR" / "Rupiah" — Indonesian Rupiah, the base currency of the mg055 platform for all player-facing transactions.
• "Services" — means all casino games, sportsbook wagering, live dealer tables, and any other gambling or entertainment products made available through the mg055 platform.
• "Prohibited Jurisdiction" — means any country or territory from which access to or use of the mg055 Services is restricted or forbidden under applicable law or platform policy.

To be eligible to open and maintain an Account on mg055, you must satisfy all of the following conditions at the time of registration and on a continuing basis thereafter:

• You are a natural person aged 21 years or older.
• You are a resident of Indonesia and are accessing the mg055 Services from within Indonesia or from a jurisdiction where online gambling is not prohibited by applicable law.
• You have full legal capacity to enter into a binding agreement under the laws applicable to you.
• You are not a current or former employee, director, officer, contractor, agent, or close family member of any employee of mg055 or any of its affiliated entities, game suppliers, or payment processors.
• You are not registered as a self-excluded player on the mg055 platform or on any third-party responsible gaming registry that mg055 participates in.
• You are opening and operating the Account solely on your own behalf, and not on behalf of any third party.
• The funds you deposit are from a legitimate source and are not proceeds of any criminal activity.

mg055 reserves the right to decline a registration application or to close an existing Account at its sole discretion if, at any time, a Player is found not to meet or to have ceased to meet the above eligibility criteria.

To access the Services offered by mg055, you must complete the registration process by providing accurate, current, and complete information as prompted. You agree to maintain and promptly update your registration details to keep them accurate and complete at all times.

Each Player is strictly limited to one Account. The operation of multiple Accounts — whether using different names, email addresses, payment methods, or devices — is a material breach of these Terms and will result in the immediate suspension of all associated Accounts and the forfeiture of any balances pending investigation. mg055 uses automated systems and manual review processes to detect duplicate accounts.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your login details with any third party. mg055 will not be liable for any loss arising from unauthorised access to your Account where you have failed to protect your credentials. If you suspect unauthorised access, you must notify mg055 support immediately at [email protected].

mg055 reserves the right to refuse registration to any applicant without giving a reason, consistent with applicable law and the Platform's internal risk management policies.

As part of its obligations under internationally recognised anti-money laundering (AML) and know-your-customer (KYC) standards, mg055 requires all Players to verify their identity before withdrawals are processed. You may be asked to submit one or more of the following documents:

• A valid government-issued photo ID — Indonesian National Identity Card (KTP), passport, or driver's licence (SIM).
• Proof of address — a utility bill, bank statement, or official correspondence dated within 90 days and showing your name and residential address.
• Proof of payment method — a photograph or screenshot of the bank account, e-wallet (OVO, DANA, GoPay), or card used to make deposits, showing your name and the last four digits of the account or card number.
• Additional documents as reasonably requested by mg055's compliance team, including source-of-funds declarations for high-value transactions.

Failure to provide satisfactory KYC documentation within 30 days of a request will result in the suspension of withdrawal functionality on your Account. mg055 will not release funds from an Account where identity verification cannot be completed to the Platform's satisfaction.

All KYC documents are handled in accordance with the mg055 Privacy Policy. Personal data is retained only for as long as required by applicable regulatory obligations.

mg055 accepts deposits in Indonesian Rupiah (IDR) via the following payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits are processed at zero platform fee. Third-party fees imposed by your own bank or e-wallet provider remain your responsibility.

Minimum and maximum deposit amounts are displayed within the mg055 cashier at the time of each transaction. These limits may vary by payment method and are subject to change at the Platform's discretion. Current deposit limits are always available within your Account dashboard.

By making a deposit, you confirm that you are the authorised holder of the payment account or instrument being used, and that the funds being deposited are from a legitimate source. mg055 does not accept deposits from third-party accounts. Where a deposit is received from a payment method not registered to the Player's verified identity, mg055 may reverse the deposit and suspend the Account pending investigation.

Deposits made in error — including overpayments or deposits made to an incorrect account — should be reported to support immediately. mg055 will make reasonable efforts to rectify clear errors but accepts no liability for losses arising from Player error in the deposit process.

Withdrawal requests may only be made to a payment account that has been verified as belonging to the Account holder. mg055 does not process withdrawals to third-party accounts under any circumstances. Withdrawals are processed in Indonesian Rupiah (IDR) only.

Indicative processing times by payment channel are as follows:

• OVO, DANA, GoPay, ShopeePay, LinkAja: Typically processed within 3 minutes, 24 hours a day, 7 days a week including Indonesian public holidays.
• BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata: Processed within 1–6 hours during Indonesian banking hours (approximately 08:00–20:00 WIB on business days). Requests submitted outside these hours are queued for the next available processing window.

mg055 does not charge platform fees on withdrawals. Minimum and maximum withdrawal amounts per transaction are displayed in the cashier. A withdrawal request may be delayed or declined if: (a) KYC verification has not been completed; (b) there is an active bonus with outstanding wagering requirements on the Account; (c) the Platform's fraud or risk team has flagged the Account for review; or (d) the requested withdrawal amount exceeds available real-money Balance.

mg055 reserves the right to apply enhanced due diligence checks for withdrawal requests above a specified threshold, which may extend standard processing times. Players will be notified if additional documentation is required.

mg055 offers a variety of bonuses and promotions to eligible Players, including welcome bonuses, reload bonuses, cashback offers, free spins, and sportsbook enhanced odds promotions. Eligibility for specific offers may depend on Player status, deposit history, and geographic location.

General bonus conditions applicable across all mg055 promotions unless a specific offer's terms state otherwise:

• A Player may hold only one active bonus at a time. Accepting a new bonus while a prior bonus remains active may result in forfeiture of the earlier bonus.
• Wagering requirements must be met in full before any winnings derived from Bonus Funds may be withdrawn. The applicable wagering multiplier and eligible game list are stated in the individual offer terms.
• Contributions toward wagering requirements vary by game type. Slot games typically contribute 100%; live casino and table games may contribute at a reduced rate (e.g., 10%–20%). Specific contribution rates are detailed in each bonus offer.
• mg055 reserves the right to alter the wagering contribution rates for individual game titles at any time to address supplier restrictions or game volatility concerns.
• Bonuses have an expiry period. Bonus Funds and associated winnings that remain subject to wagering requirements will be forfeited upon expiry.
• mg055 does not tolerate bonus abuse, including but not limited to: low-risk wagering strategies designed solely to clear wagering requirements (e.g., betting on both outcomes, arbitrage staking), use of multiple accounts to claim the same offer, or providing false information to qualify for a promotion. Accounts found to be engaged in bonus abuse will be suspended and outstanding balances forfeited.
• mg055 reserves the right to withdraw, amend, or cancel any promotion at any time without prior notice, provided that existing accepted bonuses remain subject to their stated terms at the time of acceptance.

All games available on the mg055 platform are supplied by third-party certified game studios including, but not limited to, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. Each game operates according to its own published rules and Return to Player (RTP) percentage, which are available within the game interface or upon request from support.

mg055 uses only certified Random Number Generator (RNG) software for all casino games. Game outcomes are determined entirely by these certified systems and cannot be influenced by the Platform, game studio, or any third party. Results are final once a game round is completed and settled.

In the event of a technical failure — including server errors, disconnections, or software malfunctions — during a game round, mg055 will attempt to reconstruct the state of the round using server-side logs and settle it accordingly. Where reconstruction is not possible, the wager for the affected round will be returned to the Player's Account as a credit. mg055 does not accept claims based on a Player's own device or connectivity failures.

Sportsbook wagers are accepted subject to the specific rules applicable to each sport, market, and event type. Odds are subject to change prior to a bet being confirmed. Once a bet slip is confirmed and a bet reference number is issued, the odds are locked. mg055 reserves the right to void bets placed on events where an obvious pricing error has occurred.

The use of automated betting software, bots, scripts, or any artificial intelligence tool to place bets or interact with the Platform in a way not explicitly sanctioned by mg055 is strictly prohibited and constitutes grounds for immediate Account closure.

mg055 is committed to providing a gambling environment that prioritises player welfare. The Platform provides the following responsible gaming tools, accessible directly from your Account settings at no charge:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you may deposit.
• Loss Limits: Restrict the net losses you may incur within a defined period.
• Session Time Reminders: Receive notifications after a specified period of continuous play.
• Cooling-Off Period: Temporarily suspend your Account for a defined period (24 hours to 6 weeks) during which login is disabled.
• Self-Exclusion: Permanently close your Account and request that mg055 prevent re-registration for a minimum of 12 months. Self-exclusion requests are irrevocable for the duration of the exclusion period.

If you believe your gambling is becoming a problem, contact mg055 support at [email protected] or use the self-exclusion tool immediately. mg055 also encourages Players to seek independent advice from gambling support organisations. This platform is intended for entertainment only and is not a source of income. Adults only — 21+.

Full details of all responsible gaming tools and guidance are set out on the Responsible Gaming page.

The following actions are strictly prohibited on the mg055 platform. Engaging in any of the conduct listed below may result in immediate Account suspension, forfeiture of Balance, and, where applicable, reporting to law enforcement authorities:

• Providing false, misleading, or inaccurate registration or KYC information.
• Opening or operating more than one Account, or opening an Account in another person's name.
• Depositing or withdrawing funds using a payment method not registered to the Account holder.
• Using the Platform in connection with any form of money laundering, fraud, or financial crime.
• Exploiting software bugs, errors, or technical vulnerabilities for financial gain. Any winnings derived from an exploited error may be voided.
• Colluding with other players, including in live dealer games or multiplayer formats, to gain an unfair advantage.
• Using automated tools, bots, macros, or scripts to interact with the Platform.
• Engaging in bonus abuse as defined in Section 7 of these Terms.
• Accessing the Platform from a Prohibited Jurisdiction.
• Conducting or facilitating any form of match-fixing or manipulation of sporting events on which bets are placed via the mg055 Sportsbook.
• Harassing, threatening, or abusing mg055 staff or other Players in any communication channel.

To the fullest extent permitted by applicable law, mg055's total aggregate liability to any Player arising out of or in connection with these Terms or the use of the Services — whether in contract, tort (including negligence), statutory duty, or otherwise — shall not exceed the total amount of real-money deposits made by that Player to their Account during the 12-month period immediately preceding the event giving rise to the claim.

mg055 shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from: (a) your use of or inability to use the Services; (b) technical failures, interruptions, or errors beyond our reasonable control; (c) third-party payment provider delays or failures; (d) game outcome results produced by certified RNG systems; or (e) actions taken in accordance with these Terms, including Account suspension or closure for non-compliance.

Nothing in these Terms limits liability for fraud, wilful misconduct, death, or personal injury caused by negligence, or any other liability that cannot be excluded or limited under applicable law.

mg055 collects and processes personal data in accordance with its Privacy Policy, which forms part of these Terms and Conditions by reference. By registering an Account, you acknowledge and consent to the collection, processing, and storage of your personal data as described in the Privacy Policy.

mg055 uses your personal data to operate the Services, process transactions, conduct KYC and AML checks, comply with legal obligations, and communicate with you regarding your Account and relevant promotions. mg055 does not sell personal data to third parties for marketing purposes.

All data transmitted between your device and the mg055 platform is protected by 256-bit SSL encryption. Account passwords are stored in hashed, irreversible form. mg055 applies industry-standard information security measures to protect Player data against unauthorised access, disclosure, or destruction.

mg055 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, mg055 will provide reasonable notice to Players via a notification displayed upon login or via email to the address registered on the Account. The "Last Updated" date at the top of this document will be revised accordingly.

Your continued use of the mg055 platform following the publication of amended Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the Services and may request Account closure by contacting support.

It is your responsibility to review these Terms periodically. mg055 recommends bookmarking this page and checking it before each session if you wish to remain fully informed of the current Terms.

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which mg055 holds its international gaming licence. The choice of law does not deprive you of any mandatory consumer protection rights available to you under the laws of your country of residence.

In the event of any dispute arising out of or in connection with these Terms or the Services, you agree to contact mg055 support in the first instance to attempt resolution informally. mg055 will make reasonable efforts to resolve complaints within 10 business days of receipt.

If informal resolution is not achieved, disputes shall be referred to binding arbitration in accordance with the rules of a mutually agreed arbitration body. The arbitration shall be conducted in English. The arbitrator's award shall be final and binding on both parties, subject only to rights of appeal available under the applicable arbitration rules.

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.

If you have any questions regarding these Terms & Conditions, wish to raise a complaint, or need assistance with your Account, please contact the mg055 support team. Support is available 24 hours a day, 7 days a week, including Indonesian public holidays.

Complaints submitted in writing via email will receive a formal acknowledgement within 24 hours and a substantive response within 10 business days. Please include your Account username, a description of the issue, and any relevant transaction references when contacting support.